A homeowner asks about management
Who asked about management this week?
Every owner enquiry is on your board with the property and stage, and each got a quick first reply.
For vacation rental and short-term rental managers
The Vacation Rental CRM for Property Managers
Your PMS runs the bookings. Zoye runs the business behind them: the homeowners you are working to sign, the enquiries that need chasing, and the contracts, tasks and owner statements that keep it all moving. Tell it what you need on WhatsApp and it does the work.
CRMTasksCalendarDocsNotesBudgetReportsAutomationsBookingsChatsAI Notetaker
TrustScore 4.4 out of 512 reviews on TrustpilotJust ask Zoye
Remind me about every homeowner who has not heard from us in two weeks
On it. I'll take care of it and let you know.
Type it or say it out loud. No menus to learn first.
- Works alongside Guesty, Hostaway, Lodgify or OwnerRez
- One price for the whole team, no per-seat fees
- Set up in under 10 minutes
Your PMS Is Not a CRM
Property management systems are built around reservations. Everything that happens before a booking exists, and everything that happens off the calendar, still lives in your head, your inbox and a spreadsheet.
What your PMS handles
- Calendars, availability and channel sync across Airbnb, Booking.com and Vrbo
- Reservations, payments and guest messaging for confirmed stays
- Rates, minimum stays and dynamic pricing
- Your direct booking site and booking engine
- Check-in details, door codes and stay logistics
What Zoye handles
- The homeowner pipeline: every owner you are pitching, at the stage they are really in
- Enquiries from Instagram, WhatsApp, ads and referrals, captured and followed up
- Management agreements, owner documents and signed contracts in one place
- Cleaner, maintenance and staff tasks, assigned and chased automatically
- Owner statements, expenses and the numbers you report at the end of the month
Zoye sits next to your property management system. It does not replace it, and it is not trying to.
Sound Familiar?
You met three homeowners at a viewing two months ago and never followed up. One of them signed with the manager down the road.
An enquiry landed in Instagram at 11pm, you answered at noon the next day, and the guest had already booked somewhere else.
Your management agreements live in a mix of email threads, a shared drive and one folder on somebody's laptop.
Cleaning rotas, owner statements and expenses are five spreadsheets that only you know how to open.
None of that is a booking problem. It is a business problem, and it is the one nobody sold you software for.
Everything Behind the Bookings, in One Place
Zoye covers the half of a rental management business your PMS was never built for, and the AI assistant does most of the typing.
Homeowner Pipeline
Every property owner you are pitching sits in a visual pipeline with the stage, the property, the expected revenue and the next step.
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Growing your portfolio stops being guesswork.
Enquiries From Every Channel
Instagram messages, WhatsApp chats, website forms, ad clicks and referrals all land as leads with the source attached, so you can see which channel actually pays.
Follow-Up That Actually Happens
Zoye chases the owner who went quiet and the guest who never replied, on WhatsApp, at the moment you set, without you having to remember.
Contracts and Owner Documents
Management agreements, IDs, insurance papers and property photos live on the owner record instead of an email thread.
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Ask for any of them and Zoye finds it.
Cleaners, Turnovers and Staff
Turn a turnover into a task, assign it, and let Zoye chase it.
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Your team sees what is due today without paying for another subscription.
Owner Statements and Money
Track what each owner is owed, log expenses per property and see what came in this month.
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Ask for the numbers and you get them in the chat.
Run It From WhatsApp
Most rental managers are on site, not at a desk. Send Zoye a message and the work is done before you get back to the car.
The same assistant works in the app, on WhatsApp and in Slack. It performs the action and shows you exactly what changed, and it never confirms something it did not do.
Zoyeonline- Add the owner I met at the marina viewing, 2 apartments, follow up Thursday09:41
- Which homeowner leads have gone quiet for more than 10 days?09:42
- Which owners' contracts end this quarter? Draft a renewal note for each09:43
- Create the cleaning tasks for Friday checkouts and assign them to Maya09:44
- Done. Added Daniel Levi with 2 units and set the follow-up for Thursday. 4 owner leads have been quiet for over 10 days. Want me to message them now?09:45
Message
From an owner enquiry to a managed property
- 1. CaptureFacebook & Instagram
Homeowner and guest enquiries arrive from your ads, Instagram, WhatsApp and website.
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Zoye saves each with the source.
- 2. Reply
The WhatsApp agent answers first questions and books a call, while you are busy with turnovers.
Agent on WhatsApp - 3. Organize
The owner, the property as a deal, the contract and the documents are linked on one record.
All Features - 5. Follow through
Zoye chases owners who went quiet, turns turnovers into assigned tasks and sends the owner statements.
Workflow Automations
Why it matters
Your PMS keeps running the bookings, and Zoye connects everything around them, so signing owners and running the team no longer depends on your memory.
What it looks like day to day
A few real moments, handled by sending Zoye a message on WhatsApp or in the app.
Turnover day
Create cleaning tasks for Saturday's check-outs and assign Maria
Each turnover becomes a task with the property and time, assigned to Maria, who sees it on her phone.
Contracts coming up for renewal
Which owners' contracts end in the next 60 days?
Zoye lists the owners up for renewal and drafts a check-in for each, sent once you approve.
Built for Small Rental Businesses, Not Hotel Chains
Management companies
5 to 40 properties, managing homes for other owners, growing by signing new inventory.
Co-hosts and small teams
You run other people's listings and need the owner relationship under control, not just the calendar.
Villa, cabin and boutique brands
High-value stays where every enquiry deserves a real follow-up and the brand is the product.
Owners with several units
You self-manage a handful of properties and the paperwork has quietly turned into a second job.
What Zoye Does Not Do
We would rather tell you here than in the demo.
- No channel manager and no sync with Airbnb, Booking.com or Vrbo
- No availability calendar, nightly rates or booking engine
- No guest messaging inside the OTA inbox
- No owner statements with trust accounting
Keep your PMS for all of that. Zoye takes the owner side, the follow-up and the back office.
What This Normally Costs
Dedicated homeowner-acquisition CRMs in the vacation rental space typically start around $399 per month plus a setup fee, and the larger hospitality CRM platforms run into four figures. Zoye is priced for a business with 5 to 40 doors.
- One price for the whole team, never per seat
- The AI assistant works in the app, on WhatsApp and in Slack
- Import your existing lists from a spreadsheet or another tool in a few clicks
Instagram, Facebook & WhatsApp automations, all inside Zoye
Every comment, DM, ad lead and chat becomes a lead that gets an instant reply, with the whole conversation on one contact card.
- Comment to DM
- Lead ads, synced instantly
- Every chat on the contact card
- Lead Bot run by Zoye
- Payments in the chat
Instagram & Facebook
One inbox for DMs and comments
Your team reads and answers every Instagram and Facebook message and comment in Chats
DM and story replies
Auto-answer with buttons, a file or an AI reply in your brand's voice
Commenters become leads
What they wrote is saved, and repeat commenters are matched to the same person
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Comment to DM
A public reply and a private DM in seconds, on a keyword, one post or every comment
Lead ads, synced instantly
Lead-form submissions land as contacts in the workspace you choose
Every chat on the contact card
Read the conversation and reply yourself, right from the lead
Instant first message
Every new lead hears from you within seconds, from any source
Broadcasts to the right people
Pick who gets it by stage, source or tag, and send now or on a schedule
Click-to-chat link and QR code
Anyone who messages through it becomes a tracked lead
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Lead Bot run by Zoye
Answers questions, qualifies, books a slot and follows up when they go quiet
Payments in the chat
Leads pay straight into your account, and paid leads move to the right stage automatically
Ads & agencies
See which ads bring customers
Leads from click-to-WhatsApp ads are tracked all the way to the sale
Know where each lead came from
The ad or post that brought them is right on their card
Each brand in its own workspace
Leads from each Page go to the workspace you pick
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Run all your clients in one place
Every client gets their own workspace, accounts and automations
Plays by the platform rules
One DM per comment and safe reply limits, so your accounts stay healthy
MayaFound you on InstagramHot lead
- Commented "I want" on your reel
- Got a quick reply, and your offer in her DMs
- Asked about times on WhatsApp and booked a call
- Saved as a lead, with a reminder for you to call her
Just ask Zoye
- Set upWhen someone comments "I want" on my post, DM them my offer↵
- ManageInvite everyone who chatted with us this month to our open day
- ImproveWhich ad brought the most paying customers this month?
Fully Managed by Zoye
One AI workspace built around how small businesses really work. Fewer separate tools, and less to pay for.
WhatsAppSlackClaudeWeb Platform
A day with Zoye
- 09:00
Morning: what's on?
What's on today?3 meetings and 2 follow-ups. I'll send you a reminder before each one. - 12:30
Midday: a deal walks in
Just met Mike from MindGap. $75K deal - assign best person and follow up.- Deal: MindGap - $75K
- Contact: Mike linked
- Task assigned + due date set
- 16:45
Afternoon: a voice note does the paperwork
0:14Done - here's what I did:
Contact addedTagged VIPLinked to deal
How Zoye works on WhatsApp$2,400/yrAvg saved
Replaces
Loved by the businesses that run on it
Real reviews from Zoye customers, published on Trustpilot.
FAQ
What is a vacation rental CRM?
A vacation rental CRM is the system that holds the relationships in a short-term rental business: the homeowners you want to sign, the enquiries you have not converted yet, and the follow-up each one needs. It is different from a property management system, which is built around reservations, calendars and channel sync. Most small rental managers have a PMS and no CRM, so the relationship side ends up living in a phone and a spreadsheet.
Does Zoye replace my property management system?
No. Keep Guesty, Hostaway, Lodgify, OwnerRez, Smoobu or whatever you use for calendars, channel sync, rates and guest messaging on confirmed stays. Zoye runs the business around it: the homeowner pipeline, lead follow-up, contracts, staff tasks and owner statements.
How does Zoye help me sign more homeowners?
Every owner lead gets a record with the property, the stage, the value and the next action. Zoye reminds you, or messages them for you, so a lead never goes quiet by accident. You can ask at any moment which owners have not been contacted in two weeks, and then have Zoye follow up on the ones you choose.
Can I use it on WhatsApp?
Yes, and that is how most owners use it. You send a normal message, Zoye creates the lead, updates the deal, assigns the task or messages your owners, then tells you exactly what it did. The same assistant is available in the app and in Slack.
How many properties do I need for this to make sense?
Zoye is aimed at businesses managing roughly 5 to 40 properties, especially when some of them belong to other owners. Below that a spreadsheet is usually still fine. Above that you will want a large-scale PMS as well, and Zoye still fits next to it.
Does it work for villa rentals, cabins and glamping sites?
Yes. Anything where a stay is a high-value enquiry that deserves a real follow-up fits well, because the value comes from the pipeline and the chasing rather than from the property type.
Can I import what I already have?
Yes. Bring in contacts and lists from a spreadsheet, or import your existing boards from Monday or Trello in a few clicks (Notion, ClickUp and Jira are coming soon). Each import becomes its own workspace.
How long does it take to set up?
Under ten minutes for most rental managers. There is no workflow canvas to build. You add your owners and leads, then tell Zoye how you want to be reminded.
How do Zoye's features work together for a vacation rental manager?
They connect into one flow next to your PMS. Owner and guest enquiries from ads, Instagram, WhatsApp and your website become leads, the WhatsApp agent answers and books a call, and each owner's property, contract and documents stay on one record. Zoye follows up with owners who went quiet, turns turnovers into assigned tasks and sends owners their monthly statements.
All FeaturesEvery tool in the Zoye workspace, on one pageWorkflow AutomationsDescribe a rule, Zoye builds and runs itAI NotetakerIt joins the call and turns notes into tasksAgent on WhatsAppRun your whole business from a WhatsApp chatWhatsApp AutomationsAuto-message, qualify and broadcast on WhatsAppFacebook & InstagramComments and ads become leads, answered in secondsChats InboxInstagram, Facebook and WhatsApp chats in one inboxTeam WhatsAppOne WhatsApp number for your whole team (soon)Bookings & PackagesClasses, meetings and passes people book and pay for
Stop Losing Homeowners to the Follow-Up You Never Sent
Put every owner, enquiry, contract and task in one place, and let Zoye do the chasing while you run the properties.
From Our Blog
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