At Zoye AI ("Zoye", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business management platform.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, company name, job title, and password when you create an account
Business Data: Tasks, contacts, deals, documents, calendar events, team information, and financial data you input into the platform
Communications: Messages you send through our platform, support requests, and feedback
Payment Information: Billing address and payment method details (processed securely by our payment providers)

1.2 Automatically Collected Information

Usage Data: How you interact with our platform, features used, and time spent on various sections
Device Information: Browser type, operating system, device identifiers, and IP address
Cookies and Similar Technologies: Session cookies for authentication and analytics cookies to improve our service

2. How We Use Your Information

Provide, operate, and maintain our AI-powered business management platform
Process your business data to deliver AI-driven insights, automation, and recommendations
Improve and personalize your experience based on your usage patterns
Process transactions and send related information including confirmations and invoices
Send you technical notices, updates, security alerts, and administrative messages
Respond to your comments, questions, and customer support requests
Analyze usage trends to improve our platform and develop new features
Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. AI Processing and Data Usage

Our AI assistant, Zoye, processes your business data to provide intelligent features. This includes:

Analyzing task patterns to suggest prioritization and automation opportunities
Processing communication history to draft emails and suggest follow-ups
Reviewing deal data to provide win probability scoring and negotiation insights
Examining financial data to forecast cash flow and identify trends

Your data is used solely to provide services to you and is never sold to third parties or used to train general-purpose AI models.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
Legal Requirements: When required by law, subpoena, or other legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your data, including:

End-to-end encryption for data in transit using TLS 1.3
AES-256 encryption for data at rest
Regular security audits and penetration testing
Access controls and authentication requirements for our team
Secure cloud infrastructure with redundant backups

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for up to 90 days for backup purposes and as required by law. Anonymized analytics data may be retained indefinitely for service improvement.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing of your data for certain purposes
Restriction: Request limitation of processing under certain circumstances

To exercise these rights, please contact us at hello@zoye.io.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities, to protect your data during international transfers.

9. Children's Privacy

Zoye is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@zoye.io

Zoye AI