Every channel in one list
Instagram and Facebook messages, comments, story replies and WhatsApp lead chats arrive in one live list.
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You filter by channel when you want to, and new messages appear without refreshing.
Every customer chat, in one team inbox
Instagram and Facebook messages, comments on your posts and the WhatsApp conversations Zoye has with your leads, in one place your whole team answers from.
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Which customer chats are still waiting for a reply?
On it. I'll take care of it and let you know.
Type it or say it out loud. No menus to learn first.
One inbox instead of five apps
Stop switching between Instagram, Facebook and WhatsApp to find out who is still waiting.
Assign a chat to a teammate
Give a conversation to the person who should answer it.
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Everyone sees who is handling it, so a customer never gets two answers or none.
Notes only your team sees
Leave a note inside the chat and mention a teammate.
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The customer sees nothing, and the next person knows what was agreed.
Quick replies for common questions
Save the answers you type every day and send one in two taps.
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Prices, opening hours and directions go out the same way every time.
Comments, handled properly
Answer a comment in public, send one private reply, or hide a comment that should not be there.
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All from the same inbox as your messages.
The chat lives on the contact
Every conversation is saved on the customer's card next to their deals, tasks and bookings.
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Open the card and the history is there.
Up and running in minutes
Connect once. After that, the inbox fills in on its own.
Connect your accounts
Connect your Facebook Page, and the Instagram account linked to it comes with it.
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Earlier conversations can be brought in too.
Messages arrive live
Every new message and comment lands in Chats within seconds, matched to the right contact or saved as a new one.
Your team answers
Reply from Chats, from the contact card or by asking Zoye.
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Snooze a chat for later or mark it done when it is handled.
Made for teams that sell in the chat
If customers write to you before they buy, this is where those conversations belong.
Studios, salons and clinics
Questions about times and prices come in on Instagram all day.
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Whoever is at the desk answers, and the booking lands on the same contact.
Shops and brands
A comment under a post is often a buyer.
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Answer in public, continue in private, and keep the whole thread on their card.
Agencies
Each client keeps its own workspace, accounts and inbox, so your team answers for many brands without mixing them up.
Service businesses
Real estate, insurance, coaching: a lead that waits an hour often goes elsewhere.
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One list of who is waiting keeps replies fast.
Each app on its own, or one inbox
The same conversations, with the context your team needs around them.
Separate apps
Chats in Zoye
- Where you look
- Separate apps: Instagram, Facebook and WhatsApp, one at a time
- Chats in Zoye: One list for all of them
- Who answers
- Separate apps: Whoever opens the app first
- Chats in Zoye: The person the chat is assigned to
- Team context
- Separate apps: A side conversation somewhere else
- Chats in Zoye: Notes and mentions inside the chat
- Customer history
- Separate apps: Scroll back and hope
- Chats in Zoye: On the contact card, with deals and tasks
- Follow-up
- Separate apps: You remember, or you do not
- Chats in Zoye: Ask Zoye who is still waiting
What it looks like day to day
A few real moments, handled by sending Zoye a message on WhatsApp or in the app.
Monday morning, a full inbox
Which chats are still waiting for a reply?
Zoye lists them, longest wait first, with the channel each one came from, so the oldest question gets answered first.
A question only a teammate can answer
Give Daniel's comment to Sam
The chat is assigned to Sam, who sees it in Chats with the whole conversation, and nobody else answers it twice.
You are away from your desk
Tell Maya the Thursday class still has spots
Zoye sends the reply on the channel Maya wrote from, and the conversation stays on her contact card.
Chats inbox FAQ
What it covers today, and what is on the way.
Which channels does Chats cover?
Today: Instagram messages, Facebook Messenger messages, comments on your Instagram and Facebook posts, story replies and mentions, and the WhatsApp conversations Zoye has with your leads. Connecting your own business WhatsApp number and TikTok are coming soon.
Can several people answer from the same inbox?
Yes. Everyone on your team with access to the workspace sees the same inbox. You can assign a chat to one person, leave notes for each other and see who is handling what, so replies do not collide.
Do I need a Facebook Page to connect Instagram?
Yes, for now. Instagram is connected through the Facebook Page it is linked to, with one Facebook login. Connecting Instagram on its own is not available yet.
Can I reply to comments as well as messages?
Yes. You can answer a comment in public, send the commenter one private reply, hide a comment or delete it. Zoye always asks before deleting anything.
How long can I reply to a customer?
Instagram and Facebook let a business reply within 24 hours of the customer's last message. Chats shows when a conversation is still open for a reply, so you know before you type.
Is the conversation saved in my CRM?
Yes. Each chat is linked to the customer's contact card. A new person who writes to you is saved as a contact, and someone who writes again is matched to the same card.
Can Zoye answer for me?
Yes, in two ways. Automations can reply to comments and messages on their own rules, and you can ask Zoye to reply to a specific chat, assign it or tell you who is waiting. You can take over any conversation by hand at any time.
From Our Blog
Short guides on this topic, from our blog.
