No device limit
Everyone on your Zoye team can read and answer from the same number at the same time.
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The fifth, tenth or twentieth person does not need to borrow someone's phone.
Coming soon
One WhatsApp number, your whole team
The WhatsApp Business app allows one phone and four linked devices. Soon you will connect your number to Zoye, and everyone on your team will answer customers from one shared inbox, with no device limit.
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Which WhatsApp chats are waiting, and who should take them?
On it. I'll take care of it and let you know.
Type it or say it out loud. No menus to learn first.
Why four devices is not enough
One number is how customers know you. The limit is in how many people can answer it.
You see who is handling it
A chat can be assigned to one person.
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The rest of the team sees that it is taken, so a customer does not get two different answers.
Your number stays on your phone
Nothing moves and nothing is replaced.
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You keep using the WhatsApp Business app on your phone as before, and the same chats also appear in Zoye.
Official and approved
Zoye is a verified Meta Tech Provider at Tier 2, on its way to Tier 3, and connects through the official WhatsApp Business Platform.
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No unofficial tools, so your number is not put at risk.
Every chat on the customer's card
Each conversation is saved on the contact card with their deals, tasks and documents.
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A new team member can read the history before answering.
Zoye reads along
Ask Zoye who is still waiting, what a customer asked last week or which chats have no owner.
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Nothing waits because someone forgot.
How it will work
About ten minutes, once, and no new number.
Connect your number
Sign in with Facebook in a window WhatsApp provides and scan a code with the WhatsApp Business app on your phone.
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Your number stays where it is.
Your recent chats come in
Zoye brings in your recent conversations and matches them to your contacts, so the team starts with the history, not an empty screen.
Invite your team
Each person signs in to Zoye with their own account and answers from the shared inbox, on a computer or a phone.
Who needs this most
Any business where customers write to one number and more than a few people need to answer.
Insurance agencies
Clients send policy questions, documents and claims to the agency's number.
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Every agent sees the client's full history and the right one picks it up.
Bookkeeping and accounting firms
Clients send receipts and questions by WhatsApp all month.
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The whole office can answer, and each conversation sits on the client's card.
Law firms
Clients write to the firm, not to one lawyer.
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Partners, associates and the office manager share the number, and each chat shows who is responsible.
Clinics and studios
Reception changes by shift, the number does not.
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Whoever is on duty sees what was already said and continues from there.
Real estate and sales teams
Leads from ads and signs all write to one number.
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Each lead is assigned to an agent, and a manager sees which chats are still waiting.
WhatsApp Business app, alone or with Zoye
You keep the app. Zoye adds the team around it.
WhatsApp Business app
With Zoye
- Who can answer
- WhatsApp Business app: One phone and four linked devices
- With Zoye: Everyone on your team, no device limit
- Who is handling a chat
- WhatsApp Business app: Everyone sees the same list
- With Zoye: Chats are assigned, and it shows
- Team notes
- WhatsApp Business app: In another app
- With Zoye: Inside the chat, hidden from the customer
- Customer history
- WhatsApp Business app: On the devices linked to the number
- With Zoye: On the contact card, for the whole team
- Your phone
- WhatsApp Business app: Works as usual
- With Zoye: Works as usual
What it looks like day to day
A few real moments, handled by sending Zoye a message on WhatsApp or in the app.
A lead writes while you are in a meeting
Who is waiting for a reply on WhatsApp?
Zoye lists the WhatsApp conversations waiting for an answer, longest wait first, so no lead is left on read.
The right person should answer
Assign the chat with Noa to me
The chat becomes yours in Chats. Everyone on the team sees who is handling it.
Catching up before you reply
What did Dana ask about last week?
Zoye reads the conversation saved on Dana's contact card and gives you the short version before you answer.
WhatsApp team inbox FAQ
Straight answers, including what is not ready yet.
Is the WhatsApp team inbox available now?
Not yet. It is built and waiting for WhatsApp's approval to connect business numbers. Until then, the WhatsApp conversations Zoye has with your leads already appear in Chats and on each contact's card.
How many people can use one WhatsApp Business number?
The WhatsApp Business app allows one phone and up to four linked devices. With your number connected to Zoye there is no device limit: everyone on your Zoye team can read and answer from the shared inbox.
Do I have to change my number or stop using the app?
No. Your number stays on the WhatsApp Business app on your phone and keeps working as before. The same conversations also appear in Zoye for your team.
Is this an official way to use WhatsApp?
Yes. Zoye is a verified Meta Tech Provider, at Tier 2 and on its way to Tier 3, and connects through the official WhatsApp Business Platform. It does not use unofficial tools that copy WhatsApp Web, which can get a number blocked.
Are group chats and calls included?
No. WhatsApp does not share group chats or calls with connected platforms, so those stay in the app on your phone. One-to-one customer chats are what your team shares in Zoye.
Can I always write to a customer from Zoye?
You can reply freely for 24 hours after a customer's last message. After that, WhatsApp limits what a business may send first. Zoye shows you when a chat is open for a reply, and you can always answer from your phone.
What will it cost?
The plan it belongs to will be announced on the pricing page when it opens. WhatsApp may also charge its own fees for some messages a business sends first.
From Our Blog
Short guides on this topic, from our blog.
