The follow-up most agents skip, which is where the second viewing comes from.
Message the buyer and ask plainly what they liked and what put them off.
Write their answer into the contact notes, dated.
If they are still interested, offer two concrete times for a second viewing.
If they are not, ask what would have been right instead, and move the deal to the lost stage with that reason.
These are instructions for the assistant, carried out one at a time against your real records. Each one still goes through the same checks as if you had asked for it yourself.
Once you have an account, ask for "After the viewing" and it is added as your own recipe. From then on it runs on your records, not on an example.
Run this the moment a property enquiry lands, from a portal, a form or WhatsApp.
Everything that has to happen once a viewing time is agreed.
The call that stops a seller going quiet on you. Run it once a week per listing.
From the moment an offer comes in to the moment the seller answers.
Run this the day a property is listed, so the first week is not wasted.
Monthly sweep of buyers who went quiet. Most of them never bought anywhere.