When a date has to be called off. Speed and a concrete alternative.
Message every booking on that date with the reason, before they set off.
Offer the two nearest alternative dates in the same message.
Move anyone who rebooks onto the new date and keep their payment against it.
For anyone who cannot, create the refund and tell me the total.
אלה הוראות לעוזר, והוא מבצע אותן אחת אחת מול הרשומות האמיתיות שלכם. כל צעד עובר את אותן בדיקות כאילו ביקשתם אותו בעצמכם.
ברגע שיש לכם חשבון, מבקשים את "Weather cancellation" והוא מתווסף כנוהל משלכם. מאותו רגע הוא רץ על הרשומות שלכם, לא על דוגמה.
Run it on every enquiry, whatever channel it came in on.
The money timeline for a dated booking.
The week before. Every question they were going to ask, answered first.
The message that turns a no-show into a rebooking.
Run it when a date is close and under capacity.
Same day or the next morning, while it is still fresh.