Same day or the next morning, while it is still fresh.
Message everyone who came and thank them by name.
Ask for a review with the direct link.
Note anything they say went wrong, and tell me about it before it becomes a review.
Set a reminder in eleven months for the people who said they would come back.
אלה הוראות לעוזר, והוא מבצע אותן אחת אחת מול הרשומות האמיתיות שלכם. כל צעד עובר את אותן בדיקות כאילו ביקשתם אותו בעצמכם.
ברגע שיש לכם חשבון, מבקשים את "After the tour" והוא מתווסף כנוהל משלכם. מאותו רגע הוא רץ על הרשומות שלכם, לא על דוגמה.
Run it on every enquiry, whatever channel it came in on.
The money timeline for a dated booking.
The week before. Every question they were going to ask, answered first.
The message that turns a no-show into a rebooking.
Run it when a date is close and under capacity.
A group is a different sale. Slower, bigger, and it needs a decision maker.